Blom Administrative Campus Operations Manager

OhioHealth • Columbus, OH

23h • Onsite

About The Position

The BAC Operations Manager serves as the primary on-site operational lead and central coordination point for the Blom Administrative Campus (BAC). This role involves day-to-day ownership of on-site operations, space stewardship, associate experience, and safety and security coordination. The manager maintains visibility into BAC activity and connects internal partners to ensure the BAC operates safely, efficiently, and intentionally for associates, leaders, and approved external users. Key responsibilities include supervising front desk and badging operations, coordinating BAC associate/leader space and workplace needs, supporting after-hours event routing and coordination, and helping organize associate culture and engagement experiences within the building. This role focuses on ensuring alignment, clear handoffs, and proactive issue escalation to drive end-to-end operational execution, without owning partner-team functional budgets, processes, or final approvals unless explicitly delegated. This is an on-site role requiring regular interaction with associates, leaders, and operational partners, with occasional evening or weekend presence required for after-hours events or operational needs. The position reports jointly to the Sr. Advisor, Strategic Initiatives and the VP, Protective Services.

Requirements

• Bachelor’s degree required
• Minimum of 5 years of experience in operations, facilities coordination, workplace management, project management or event coordination
• Demonstrated experience supporting senior executive interactions
• Working knowledge of building operations and space management
• Ability to manage calendars, approvals, and documentation related to facility use
• Familiarity with safety, emergency response coordination, and escalation pathways
• Proficiency in Microsoft Office

Nice To Haves

• Experience working in a complex, multi‑stakeholder environment preferred
• Prior supervisory or people‑leadership experience preferred
• Strong sense of ownership and accountability for BAC operational coordination and associate experience outcomes
• Hospitality mindset with a professional, approachable presence
• Excellent collaboration, communication and organizational skills
• Ability to manage multiple priorities and competing demands
• Process‑oriented, detail‑focused, and solution‑driven
• Comfortable coordinating work without direct authority

Responsibilities

• Serve as the primary point of contact for Business & Administrative Center (BAC) operational needs, questions, and escalations.
• Coordinate daily building operations across internal partners, including Protective Services, EVS, Facilities, IT, Parking, Food & Nutrition, Associate Health, Learning, Property Management, Marketing, Mailroom, and Gym Operations.
• Maintain awareness of daily building activity and large meetings that may impact operations.
• Maintain and oversee a centralized BAC operations calendar to provide visibility into building usage and activities.
• Provide operational governance and coordination for after-hour BAC events, including tracking requests, ensuring required approvals, coordinating with key stakeholders, and confirming event sponsor accountability.
• Coordinate BAC space requests, including offices, workstations, shared spaces, and temporary usage.
• Support execution of space changes, moves, and resets in alignment with established policies and guidelines, without serving as the final decision‑maker.
• Coordinate furniture requests, layout resets, and space standards with Facilities and Property Management.
• Maintain awareness of space utilization, occupancy, and availability within the BAC.
• Partner with Real Estate, Facilities, and Property Management teams to support effective workplace planning and space stewardship.
• Coordinate with Learning & IT partners to support effective utilization of BAC meeting rooms and technology, including scheduling alignment and issue resolution.
• Directly supervise front desk and badging staff, providing leadership, guidance, and performance oversight.
• Ensure front desk staff are trained and prepared to support customer service expectations, access protocols, and emergency response procedures.
• Coordinate with Protective Services regarding access control, officer coverage, and front-of-house security needs.
• Serve as an escalation point for front desk, access, and visitor management issues.
• Partner with Protective Services, Emergency Management, and Property Management to support building safety and emergency preparedness.
• Monitor operational risks including weather events, flooding risks, construction activity, or other safety concerns impacting the BAC.
• Escalate relevant information to leadership to support informed decisions regarding building closures or operational disruptions.
• Coordinate operational communications and messaging in partnership with Marketing and Communications during safety incidents or disruptions.
• Support training and readiness efforts to ensure appropriate response to emergencies and safety events.
• Lead the BAC Culture Committee, including planning and execution of associate events, food and beverage experiences, and internal communications related to BAC culture initiatives.
• Elevate the quality of experience at the BAC by maintaining a consistent, welcoming and engaging experience through intentional activation of spaces, including informal gatherings, pop-ups, food trucks, and shared-space engagement activities.
• Partner with internal stakeholders (e.g., Learning, HR, Communications) to support BAC-specific culture and engagement initiatives.
• Ensure associate experience activities align with building operations, space standards, and safety requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees