Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education)

Blackbaud•Charleston, SC

7d•Remote

About The Position

As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Blackbaud Education Management (BEM). Your mission is to provide proactive best practices optimization consulting to a portfolio of customers throughout their engagement, ensuring their success with product adoption and maximizing the value of their software subscription. Blackbaud Advisory+ is a premium consulting offer which focuses on driving outcomes for customers using BEM.

Requirements

5+ years of experience using, supporting, or consulting on BEM in both K12 and Higher Ed markets.
Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers.
Strong attention to detail and ability to understand customer needs.
Ability to successfully manage a portfolio of customers.
Have a self-starter mindset by proactively managing customer deliverables with limited supervision.

Nice To Haves

Blackbaud Award Management experience is a plus.

Responsibilities

Provide prescriptive, outcomes-focused consulting to a diverse portfolio of BEM customers.
Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes.
Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You will support them in navigating new releases, adjusting business processes, helping to onboard new staff, and ultimately building a strong relationship and customer that is maximizing the value of their BEM subscription.
Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey.
Shape the Advisory+ offering by sharing insights and expertise.
Collaborate with cross-functional teams to enhance customer experience.
Serve as a subject matter expert on sales calls to expand footprint of Blackbaud Advisory+.