Biopsy Bookkeeper

Skin And Cancer Institute•Lancaster, CA

About The Position

The Biopsy Bookkeeper plays a vital role in patient care by ensuring timely and accurate communication of biopsy results, managing medical documentation, and supporting follow-up processes for abnormal findings. This position requires attention to detail, strong communication skills, and a patient-centered approach to ensure each individual receives high-quality, informed care.

Requirements

High school diploma or equivalent required
Prior experience in a dermatology or medical office setting preferred
Familiarity with electronic medical records (EMR) systems
Strong organizational and documentation skills
Excellent phone etiquette and interpersonal communication abilities
Ability to explain medical terminology, especially dermatology-related conditions, in a patient-friendly manner
High attention to detail and accuracy when handling confidential patient records
Ability to multitask and prioritize effectively in a fast-paced environment
Bilingual skills are a plus

Nice To Haves

Prior experience in a dermatology or medical office setting preferred
Bilingual skills are a plus

Responsibilities

Contact all patients promptly with their biopsy results and document communication accurately.
Answer a multi-line phone system with professionalism and care.
Schedule patient appointments across multiple clinic locations, ensuring accuracy and efficiency.
Maintain thorough records of all patient communications and ensure proper documentation is uploaded and marked in the patient’s chart.
Cross-reference and verify accuracy between paper documentation and electronic health records (EHR).
Make copies and scan pathology reports and related paperwork into the patient’s chart.
Review all documentation for accuracy, including verification of patient name, date of birth, and biopsy site.
Accurately input results into the Biopsy Book and Results Log.
Clearly and compassionately explain skin conditions to patients.
Make daily calls regarding pending skin cancers and other abnormal pathology results.
Follow up with patients to confirm that necessary treatment is scheduled or completed.
Generate and distribute Final Notices for follow-up when needed.
Fax pathology reports to providers, specialists, or other relevant parties.
Assist patients by answering questions, locating information, and offering general support with biopsy results or treatment concerns.