Billing Support Analyst
About The Position
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Position Summary Works as a liaison between Billing personnel and other departments. Researches and resolves billing issues, and serves as a central point for the resolution of technical billing problems. This position ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements. Leads efforts for billing process improvements & department efficiencies.
Requirements
- Business related degree or equivalent work experience.
- Demonstrates ability in using database & querying tools for analytical applications.
- Experience in working the utility billing system is desired.
- Ability to effectively communicate and work successfully across business units and professional disciplines.
- Knowledge of Xcel Energy Computer Based systems.
- Proven problem solving and decision-making skills.
- Must possess strong analytical skills.
Nice To Haves
- Strong regulatory utility knowledge
- Vendor relationship management
- Ability to lead meetings and self direct work
Responsibilities
- Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity.
- Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends.
- Creates and tracks specialized reports requested to monitor billing trends.
- Researches and resolves customer account issues to assess whether they are business practice issues or system problems.
- Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel.
- Completes quality assurance billing reviews
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
