Billing Supervisor

DocGo•Ridgewood, NY

20d•$25 - $30•Onsite

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

3-5+ years of experience
Strong knowledge of various payers
Proficient in MS Office, including intermediate experience in excel
Knowledgeable on ICD-10 and CPT codes
Familiar with standard concepts, practices, and procedures
Works under general supervision. A certain degree of creativity and latitude is required
Commitment to excellence and high standards
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams
Ability to work in a fast-paced environment
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Time management skills as related to daily schedules and productivity
Excellent interpersonal and communication skills

Nice To Haves

Extensive knowledge of ICD-10 and Condition Codes
Ability to collect for healthcare claims from Medicare/Medicaid, commercial insurance, contracted facilities, and individuals
Understand Medicare and Medicaid regulations and guidelines
Familiarity with Medicare, Medicaid, Coding, Private Pay, and insurance preferred
Familiarity with medical terminology
Ability to interpret EOB (Explanation of Benefits)
Familiarity with Microsoft Office Suite

Responsibilities

Implement and/or assist internal billing process and procedures
Implement and/or assist processes for verification of patient benefits
Supervise staff in the Billing department (including billing, follow-up, collections, customer service team members)
Prepare and re-submit clean claims in various methods (e.g., electronically, paper, online)
Identify and resolve patient billing complaints
Coordinate collection of needed insurance documents for billing
Rebill insurance companies or other third parties to secure payment for patients
Follow-up and report status of delinquent accounts
Review accounts for possible assignment and makes recommendations
Perform various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
Establish payment plans to help patients manage payment of bills
Respond to patient billing and statement inquiries
Prepare Health Insurance analysis reports on a weekly basis
Make recommendations to management for write-offs
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Additional duties as outlined by the Revenue Cycle Director or CRO