Billing Supervisor

Reliable Respiratory•Norwood, MA

40d•Onsite

About The Position

At Reliable Respiratory, we provide the highest quality Durable Medical Equipment, along with professional, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best airway management care possible for sleep apnea and asthma. The Billing Supervisor is responsible for overseeing the Third-Party Billing representative & Billing clerks’ team.

Requirements

18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
High School diploma or equivalent required; college preferred
At least 2 year of experience in Medicare Billing or relevant Experience
Effective and professional verbal and written communication abilities
Great customer service skills
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Strong attention to detail
Ability to prioritize and complete work amidst interruptions in a busy work area
Available during normal hours of operation
Ability to comply with guidelines both internal and industry-imposed

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Provide leadership and management to ensure that the mission and core values of Reliable Respiratory are put into practice
Oversee and manage the Third-Party Billing and Billing Clerk reps
Evaluates subordinates for accountability, performance, and productivity and provides feedback, coaching, and training
Support staff in their diverse roles and oversee staff for accountability, performance and productivity and provides feedback, coaching and training.
Initiates staff disciplinary actions. (consult with superior prior to implementing, except for minor issues, which require only retraining, or other informal response)
Address all staff concerns and situations to the appropriate person to ensure safety and respect amongst all levels of the organization
Serves as a role model to present hard work ethic and professionalism.
Manage account balances to discover outstanding debts or other inconsistencies
Oversee the collection of all information needed to calculate bills receivable (order amounts, discount rates etc.) & check the data input in the accounting system to ensure accuracy of final bill
Oversee and issue invoices, bills and customer account statements periodically or whenever necessary
Receive payments through various methods (cash, online payments etc.) and check for credibility
Send reminders for payments and contact customers when assigned
Update accounting records with new payments, balances, customer information etc.
Answer questions and handle escalated complaints from customers regarding bills
Report on activity to upper management
Determines and monitors status of claims
Researches and works issues to ensure claims do not go beyond 30 days overdue
Helps post cash batches and checks to individual invoices
Reconciles deposits and invoices posted
Adjusts and requests resubmission of denied claims
Oversee the obtaining of compliance documentation necessary for billing
Participates in accounts receivable projects
Answers telephones, processes orders, and participates in general customer service
Participate in standing meetings as necessary
Perform other duties and special projects as assigned and directed