Billing Specialist

PainPoint Health•Joliet, IL

2d•$18 - $21•Onsite

About The Position

As a Billing Specialist, you will play a key role in medical billing operations by managing claims, insurance verification, and patient account resolution. This role requires strong attention to detail, professionalism, and the ability to communicate effectively with patients, providers, and insurance carriers.

Requirements

High school diploma or GED required
At least one year of office experience required
Proficiency in Microsoft Office Suite or related software required
Strong communication, organizational, and customer service skills required
Knowledge of confidentiality requirements and patient privacy required

Nice To Haves

Experience in a healthcare setting preferred
Knowledge of medical terminology, spelling, and office ethics preferred
Basic Life Support (BLS) certification preferred

Responsibilities

Process medical claims, follow-ups, collections, charge entry, and payment posting
Interpret EOBs and reconcile accounts to ensure accurate payments, adjustments, and balances
Follow up on outstanding A/R for all payers, including government and self-pay
Research, appeal, and resolve denied or outstanding insurance claims
Maintain petty cash counts
Verify insurance eligibility, deductibles, exclusions, and coverage
Obtain precertification’s, prior authorizations, required approvals, codes, and acceptance
Determine when second opinions or approvals are needed and notify patients
Assist insurance companies with questions regarding patient accounts
Answer patient and family billing questions with tact and professionalism
Handle daily phone communication with internal departments and insurance carriers
Route calls appropriately and assist the front desk with calls and scheduling as needed
Enter, update, and maintain patient and billing records in electronic systems
Prepare, sort, and distribute mail; copy records and documents as needed
Complete mandatory annual training by assigned due dates
Perform other related duties as assigned