Billing Specialist

SonderMind

7h•$21 - $23•Remote

About The Position

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. About the Role As a Healthcare Billing Specialist you will be responsible for all revenue operations activities from benefits verification, claim reconciliations, resolving client billing tickets and payment collections. This position will report directly to the Associate Manager of Billing and will work closely with other functional areas in the department including customer success to promote the highest level of patient satisfaction. You will be joining a team that is highly collaborative, supportive, and adaptable. Successful candidates will be able to communicate effectively both to internal stakeholders as well as insurance representatives, think critically to resolve issues, be willing to learn, be open to feedback, and be champions of the SonderMind brand while working in a fully remote environment. This is an excellent opportunity for those with 3+ years of experience in the full revenue cycle, particularly with Managed care Payors and Government Payors. Your journey at SonderMind will be about more than just a job; it will be about personal fulfillment, professional growth, and the chance to leave a lasting legacy in the world of mental health.

Requirements

High school/GED preferred
Knowledge of insurance plans and contractual arrangements affecting payments
Strong knowledge of CPT and ICD-10 coding.
2+ years of direct customer service in the healthcare industry or related field
3+ years of Insurance collection experience (benefit verification, billing and collection, reconsiderations and appeals.)
Demonstrated accounts receivable experience
Comfort and interest in working in a fast-paced, ever evolving environment
Intermediate Excel skills
Experience with EMR/EHR systems and payer portals

Nice To Haves

Experience in behavioral/mental health billing.
Experience working in a remote setting.
Self-motivated and driven
A team player who communicates clearly and collaborates well.

Responsibilities

Resolve aging AR through root cause analysis and follow up remediation actions.
Handle client and provider billing inquiry escalations
Investigate, appeal and resolve denied or underpaid claims
Resolve outstanding client and insurance balances through claims reconciliation with Managed Care payors
Communicate with providers and support teams to correct billing issues and or provide clear answers to billing tickets.
Other responsibilities and ad-hoc projects from time to time based on business needs.

Benefits

The hourly rate is $21.000 - $23.00/hr.
As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.
Our benefits include:
A generous PTO policy, with a minimum of three weeks off per year
A holiday schedule that follows standard U.S. holidays
Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
Join teammates from across the country at our annual company gathering
Company shutdown between Christmas and New Year’s
Supplemental life insurance, pet insurance, commuter benefits, and more