Billing Specialist

Mac's List•Portland, OR

50d•$50,000 - $76,000•Hybrid

About The Position

The Collections/Billing Specialist plays a central role in ensuring accurate and timely billing for Family Ties Counseling Center, which supports excellence in operations, clear and supportive client support, and financial sustainability. This position requires strong attention to detail, problem-solving skills, and the ability to work collaboratively with a team to deliver billing, administrative, and operational services. The person in this position demonstrates initiative in performing responsibilities and contributes to an environment of inclusivity and respect. The full salary range for this position is $50,000 to $76,000. New employees will usually receive a starting salary within the first half of the salary range, which is $50,000 to $63,000. Family Ties Counseling Center reviews the final candidate's full record of experience, education, certifications, and skills to determine placement in the range, while ensuring internal pay equity is maintained. Family Ties Counseling Center is a mid-size group practice that offers outpatient therapy services committed to providing compassionate, affirming care to our clients and community. Our staff includes 45 clinicians and 5 administrative team members. Our administrative office is located in a house in the John's Landing neighborhood of Portland. Visit our website at familytiescounselingcenter.com for more information.

Requirements

3-5 years experience working in insurance billing and collections
1-2 years experience working collaboratively as part of a team
High-school diploma

Nice To Haves

Familiarity with behavioral health billing and billing systems
Ability to offer client-centered support and communication
Ability to maintain confidentiality and handle sensitive information
Desire to work closely with colleagues on the Administrative Team

Responsibilities

Works closely with the Financial Coordinator & Scheduling team.
Attends bi-weekly 1:1 check-in with the Executive Director, weekly Admin Team meetings, and bi-weekly Second Ring meetings.
Cross-trains and fills in for other Admin Team members' positions as needed.
Builds strong, trusting relationships with the clinical staff.
Trains new and current staff on billing processes.
Completes insurance verifications that are timely and accurate for in network clients.
Enters client insurance benefit information into Therabill from Cognito forms.
Adds copay and other relevant information to the Post-it note and Therabill copay box.
Performs benefits and eligibility checks for all currently scheduled clients at the beginning of each month.
Responds efficiently and professionally to staff therapists' questions about billing and client charges.
Uses discernment when choosing the appropriate communication method (i.e. Spruce, email, phone, face-to-face).
Uses straightforward, responsive, and respectful communication with members of the Admin Team, Clinical Directors/Supervisors, and staff therapists.
Responsible for ensuring all revenue is received in a timely manner as determined by the Executive Director.
Meticulously reviews and recovers FTCC revenue, achieved by careful revenue cycle management.
Understands the reasons for all fluctuations in revenue and ways to recover quickly if needed.
Researches and implements effective collection techniques.
Tracks and manages client AR pipeline for client billing issues.
Tracks credit card errors and manages the process for getting updated cards in accordance with FTCC timeline.
Follow-ups with clients on overdue accounts (sending statements and email) and collaboratively develops effective payment plans as needed.
Sets up and tracks clients payment plans.
Collaborates with therapists to effectively collect client payment, as needed.
Responds to client account queries in a timely and professional manner.
Supports clients with billing issues, concerns, and complaints.
Processes refunds, as needed, both by check and credit card.
Empowers clients with overdue balances by educating them.
Sends insurance claims out daily and checks with therapist regarding issues (cancellations, Dx codes, etc).
Applies all insurance claim payments within 24 hours of receipt either by ERA or paper EOBs.
Prepares check payments for Executive Director to deposit.
Interfaces with Insurance Companies (i.e. Kaiser), as needed.
Tracks and manages aging/AR report for outstanding insurance claims.
Tracks and investigates insurance claim denials and issues.
Generates, reviews, and submits accurate and successful insurance and insurance board appeals.
Documents and regularly updates billing processes in Internal site.
Makes observations and recommendations for workflow and other improvements to improve operational efficiency.
Helps contribute to making our facility tidy and running efficiently.
Is welcome and open to collaboration and actively engages in the FTCC community.
Uses correct pronouns and preferred names of both clients and staff.
Participates in giving and receiving feedback both informally and formally through Health of Practice reviews.
Advocates for equity, diversity and inclusion at FTCC.
Models vulnerability and curiosity with actions and behaviors that are inclusive and welcoming of others.
??Actively creates a culture of inclusivity and belonging.