Billing Specialist I

Citizens Energy Group•Indianapolis, IN

1d•Hybrid

About The Position

We have an exciting opportunity for a Billing Specialist I to join our team! The Billing Specialist I will perform a wide variety of tasks which allow residential, commercial and industrial customer accounts to bill timely and accurately. The Billing Specialist I will adjust customer budget amounts, research accounts with missing bill cycles and update customer records when appropriate. This position will correct certain billing exceptions which prevent a customer account from billing. The Billing Specialist I will analyze and correct readings that are routed to the Off Cycle Bill Generator and distribute corrected bills when needed. The Billing Specialist I will research meter reading exceptions and submit field activities when appropriate. Citizens Energy Group offers competitive salary and benefits including: Health, Dental & Vision Defined Benefit Pension Plan 401(k) Retirement Plan with company match Short Term Incentive Pay (STIP) Plan Health Savings Account (HSA) with company contribution Wellness Program Adoption and tuition assistance Employee Credit Union PTO and Paid Holidays Flexible Hybrid Work Schedule If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career! Minimum Salary: $42,800 (Grade 4)

Requirements

Graduation from High School or equivalent.
Proficiency in operation of a personal computer.
Excellent interpersonal, written and oral communication skills.
Ability to transition from task to task with little oversight.
Proficiency in Microsoft Office products (Word, Excel, and PowerPoint).

Nice To Haves

Knowledge of the IURC Administrative code for gas, water, and wastewater.
Knowledge of CEG’s Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.
Knowledge of CEG’s Customer Information System.

Responsibilities

Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing accurately.
Complete various reports to improve bill accuracy and identify unbilled customer accounts.
Participate in employee training and development.
Perform other duties as assigned.