Billing Solutions Specialist 1

RLI Insurance Company • Peoria, IL

22h • Hybrid

About The Position

RLI is an insurance company that prides itself on being different, focusing on specialty products, a unique business model, and a culture that fosters strong relationships and exceptional service. The company is recognized as a Glassdoor Best Places to Work and has a stellar financial track record, attributed to its culture and reputation as an excellent underwriting company. The Billing Solutions Specialist I, working under frequent supervision, supports the Billing Solutions team by facilitating daily operations. This role is crucial for ensuring accuracy, efficiency, and high-quality service delivery, involving handling customer calls and emails, processing return mail, and assisting with payment posting and other administrative tasks.

Requirements

• Typically requires a high school diploma
• 0+ years of related experience [OR] equivalent level of education and experience
• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
• Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.

Responsibilities

• Assist in handling incoming calls and emails, responding and answering questions.
• Process return mail and initiating research to determine correct addresses as needed.
• Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
• Provide basic operational and customer support to insureds and agents.
• Conduct effective communication via telephone and email with various internal or external channels.
• Assist in researching and developing appropriate answers to inquiries based on customer channel.
• Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED