Billing Relationship Manager - National Accounting Center
About The Position
The Role Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs. Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector. Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls. Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching. Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities. Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders. Organize and conduct pre-renewal meetings with CRB Client Service Team as needed to address any specialized client needs. Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management of assigned Fee Specialist(s) within the US. Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements. Communicate with Mumbai and Manila leadership partners regarding issues related to billing associates. Efficiently handle critical billing activities as they pertain to monthly and quarterly closes. Perform additional tasks and projects as required.
Responsibilities
- Serve as the primary contact for all billing-related matters, including escalations, for assigned IVDs.
- Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector.
- Ensure high levels of satisfaction with NAC services among retail offices and service centers through regular check-in calls.
- Provide feedback from offices to the Mumbai and Manila Billing Managers, including any recommendations for associate coaching.
- Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review upcoming large and complex billing renewals, address challenges, and explore opportunities.
- Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders.
- Organize and conduct pre-renewal meetings with CRB Client Service Team as needed to address any specialized client needs.
- Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management of assigned Fee Specialist(s) within the US.
- Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements.
- Communicate with Mumbai and Manila leadership partners regarding issues related to billing associates.
- Efficiently handle critical billing activities as they pertain to monthly and quarterly closes.
- Perform additional tasks and projects as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
