Billing & Order Processing Specialist

Phoenix Laser Solutions•Meadville, PA

17h•Onsite

About The Position

Phoenix Laser Solutions is North America’s leading pulsed laser welding provider, supporting critical manufacturing across industries including medical devices, aerospace, defense, and precision manufacturing. Our team works with companies that rely on high-precision repair and welding services to keep their production running. We are seeking a detail-oriented Billing & Order Processing Specialist to support the flow of customer jobs from order entry through invoicing and payment tracking. This role sits at the intersection of operations and accounting and is essential to keeping jobs moving efficiently through the business. The Billing & Order Processing Specialist is responsible for entering customer work orders, managing job documentation, generating invoices, and maintaining accurate accounts receivable records. This role works closely with operations, customers, and the accounting team to ensure that job information, billing details, and payments are processed accurately and on time. The ideal candidate has experience working in a manufacturing, industrial, or job-shop environment and is comfortable managing both operational paperwork and financial records.

Requirements

2+ years experience in billing, accounts receivable, bookkeeping, or order processing
Strong attention to detail and numerical accuracy
Experience working with accounting or ERP software (QuickBooks preferred)
Proficiency with Microsoft Excel and standard office software
Strong organizational and communication skills

Nice To Haves

Experience in a manufacturing, industrial, or job-shop environment
Familiarity with travelers, work orders, or production documentation
Education in accounting, finance, or business (helpful but not required)

Responsibilities

Receive and review incoming customer travelers and work orders
Enter customer jobs accurately into the company system
Ensure job documentation and order details are complete and organized
Coordinate with the operations team to confirm job completion and billing readiness
Generate and issue invoices based on completed jobs and work orders
Verify billing accuracy and supporting documentation
Maintain organized records of invoices and job documentation
Record and process incoming customer payments
Maintain accurate customer account records and balances
Monitor outstanding invoices and follow up on overdue accounts
Investigate and resolve billing discrepancies when they arise
Answer incoming phone calls and assist with order or billing inquiries
Communicate professionally with customers regarding order status and billing
Support accounting and operations teams with related administrative tasks