Billing Operations Manager (Hybrid)
About The Position
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for a Billing Operations Manager to join our Finance team based in our Canton, MA office on a hybrid schedule. The Billing Operations Manager develops plans, analyzes results and oversees work of Billing Operations Supervisors and support staff. Responsible for operational support needs of the Billing Operations department through the management of the billing and collections functions. Monitors the department’s performance to ensure efficiency and effectiveness of the team’s contributions to the overall Billing Operations goals and objectives.
Requirements
- Bachelor’s degree required.
- 5-7 years of experience in insurance billing and collections, with 3-5 years of management experience.
Responsibilities
- Provides strategic leadership and direction to supervisors and staff, with full accountability for departmental performance and results.
- Partners with divisional peers, field offices, and home office teams to address billing and collections matters within scope of responsibility.
- Develops and implements policies and procedures to drive productivity, quality, and operational effectiveness.
- Introduces and executes process improvements and programs to enhance team performance and capabilities.
- Fosters a collaborative, team-oriented environment that supports ongoing professional development and career growth.
- Proactively identifies opportunities to exceed internal and external customer expectations while balancing organizational priorities.
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
