Billing Operations Manager (Hybrid)
About The Position
We currently have an opportunity for a Billing Operations Manager to join our Finance team based in our Canton, MA office on a hybrid schedule. The Billing Operations Manager develops plans, analyzes results and oversees work of Billing Operations Supervisors and support staff. Responsible for operational support needs of the Billing Operations department through the management of the billing and collections functions. Monitors the department’s performance to ensure efficiency and effectiveness of the team’s contributions to the overall Billing Operations goals and objectives. Some of the Billing Operations Manager responsibilities include but are not limited to: Provides strategic leadership and direction to supervisors and staff, with full accountability for departmental performance and results. Partners with divisional peers, field offices, and home office teams to address billing and collections matters within scope of responsibility. Develops and implements policies and procedures to drive productivity, quality, and operational effectiveness. Introduces and executes process improvements and programs to enhance team performance and capabilities. Fosters a collaborative, team-oriented environment that supports ongoing professional development and career growth. Proactively identifies opportunities to exceed internal and external customer expectations while balancing organizational priorities.
Requirements
- Bachelor’s degree required.
- 5-7 years of experience in insurance billing and collections, with 3-5 years of management experience.
Responsibilities
- Provides strategic leadership and direction to supervisors and staff, with full accountability for departmental performance and results.
- Partners with divisional peers, field offices, and home office teams to address billing and collections matters within scope of responsibility.
- Develops and implements policies and procedures to drive productivity, quality, and operational effectiveness.
- Introduces and executes process improvements and programs to enhance team performance and capabilities.
- Fosters a collaborative, team-oriented environment that supports ongoing professional development and career growth.
- Proactively identifies opportunities to exceed internal and external customer expectations while balancing organizational priorities.
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
