Billing Operations Analyst

RR Donnelley•Warrenville, IL

1d•Remote

About The Position

Under the direction of the Platform Billing Manager, this role will be required to remotely support the invoicing and revenue functions for multiple Commercial Print manufacturing plants across the USA. Coordinate with plant partners and other corporate shared service teams to obtain information related to customer account maintenance and billable orders. Utilizes WCSS, WBS, Business Intelligence, CustomBuy, RMS (rollout management), MDTS, Foundation/Monarch, Google G Suite, and SAP systems to review, reconcile and analyze results for the assigned plants. Provides daily direction to the Billing staff regarding their virtual workload. The daily workflow is maintained in the department's Google sites and job trackers. The Billing Operations Analyst does reporting, analysis, calculation, compilation and interpretation of data for kpi monitoring and financial impacts.

Requirements

Proven analytical skills
Excellent problem-solving skills
Demonstrated organizational skills
Good oral and written communication skills
Ability to work in a team environment

Responsibilities

Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution.
Prepare and develop metric reporting for the platform.
Research and resolve billing-related credits and rebill requests.
Assist billers with resolving MDTS taxation and RMS drop shipment file load issues.
Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems.
Develop and document best/standard practices and procedures for billers to perform various tasks
Participate in team calls and projects for process improvement.
Become an expert on WCSS billing system and in troubleshooting errors or questions from billers.
Work with billers to implement changes and set up follow-up procedures.
Reconcile shipping/inventory discrepancies that impact revenue/invoicing criteria.
Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles.
Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis.
Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream.