Billing Operations Analyst

Avalara • Durham, NC

3d • Remote

About The Position

As our Billing Analyst you will ensure accurate billing through the optimization and improvement of the Billing processes. The Billing Analyst will analyze processes within the Billing function, identify improvement opportunities, prescribe improvement strategies, and then manage the projects through to completion. You will understand the Billing processes with an end-to-end perspective to allow insight to the growth of not only their process area, but also upstream and downstream processes. You will document the processes and ensure they follow best practices across the global teams, facilitating training. You will report to the Director, Billing services. This is a remote position in the United States. #LI-Remote

Requirements

• Bachelor's degree in business or finance, or equivalent experience
• 3+ years of experience in a billing role at a SaaS company with revenues of at least $100 million
• Understanding of process-mapping methodologies
• Experience with project management
• Ability to identify alternatives, make objective recommendations, and collaborate with others to accomplish goals
• Intermediate experience of Excel and Salesforce

Responsibilities

• You will be the process expert for Billing
• Analyze, document, and map operational processes
• Plan, perform and implement process improvement plans
• Manage projects using established project management methodologies
• Create best practice documentation and facilitate training across global teams
• Track and communicate project statuses
• Participate in system implementations by defining requirements, supporting testing and validations and business readiness for their area of expertise
• Collaborate with teams to ensure successful outcomes
• Coordinate several user acceptance testing with end-users

Benefits

• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Benefits vary by location but generally include private medical, life, and disability insurance.
• Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees