Billing & Front Desk Assistant

Inclusion Family Counseling Center•Brockton, MA

6d•$18 - $25

About The Position

Inclusion Family Counseling Center is seeking a Billing & Front Desk Assistant . This role provides Front Desk and Billing Administrative support. The ideal candidate has prior experience supporting clinical billing operations, is professional, people-oriented and comfortable working in a multicultural, mission-driven organization.

Requirements

Associate’s or Bachelor’s degree in Business, Social Work or Psychology related field (required)
At least 1 year of billing, administrative, front desk, and/or customer service experience preferred.
Excellent communication, customer service, and problem-solving skills.
Strong organizational and multitasking skills; ability to meet deadlines in a fast-paced environment.
Computer literacy (Microsoft Office, email, and data entry required).
Ability to maintain confidentiality and professional boundaries.

Nice To Haves

Prior youth mentoring or human services experience is a plus.
Knowledge of CBHI programs and Electronic Health Records preferred.
Bilingual (Spanish, Haitian Creole, Cape Verdean Creole, or Portuguese) strongly preferred.

Responsibilities

Greet clients, families, and community members warmly as they arrive.
Answer and direct phone calls; return messages promptly.
Screen requests for services and process intake information.
Enter baseline and intake data into the electronic health record accurately.
Check in clients for appointments and provide basic assistance.
Maintain a clean and welcoming waiting area and counseling spaces
Maintain clean and welcoming counseling rooms.
Support the billing department by processing invoices, maintain client records, handle customer billing inquiries and provide support for referrals.
Prepare and send invoices, update account information, follow up on payments using accounting/billing software.
Support insurance authorizations, billing follow-up, and payment collections.