Billing Dispute Manager

Digital Realty • Dallas, TX

1d

About The Position

This role is integral to the Accounts Receivable team, supporting cash collection, billing, and overdue debt reduction across a large, high-volume portfolio. You will manage extensive customer interactions, payment processing, and invoicing accuracy, handling more than 9,000 invoices annually and supporting revenue streams exceeding $150M.
You’ll play a key role in maintaining strong customer relationships, resolving billing queries, and ensuring timely collections while contributing to operational efficiency and accurate financial reporting.

Requirements

• 8+ years of billing, accounts receivable, and order-to-cash operations.
• Previous dispute resolution experience within the data center / REIT industry.
• Identify, track, and analyze root cause of billing errors.
• Highly proficient with Microsoft Office including Outlook, Word, and Excel and comfortable with large volume data
• Experience with ServiceNow, Salesforce, and Oracle Fusion
• Excellent verbal and written communication skills – ability to resolve misunderstanding and errors in a diplomatic manner.
• Ability to work accurately and independently with great attention to detail.
• Ability to manage processes and follow-up as needed.
• Self-motivated, detail-oriented with strong organizational and time management skills.
• A proactive and collaborative approach; enthusiastic and eager to solve problems.
• Must be able to effectively prioritize multiple tasks effectively in high-pressure and deadline driven environment

Responsibilities

• Work cross functionally with teams responsible for resolving open disputes.
• Lead weekly cross functional dispute conversations.
• Ensure disputes are resolved within internal SLA deadlines.
• Identify, track, and analyze root cause of billing errors.
• Identify opportunities for improvement and work cross-functionally to implement changes to prevent future disputes
• Act as the primary point of contact for escalated disputes that may be more complex in nature and require deeper research and resolution.
• Analyzes and researches complex or escalated accounts to determine root cause of open receivables and determine and execute the best approach for rebilling and timely and accurate resolution.
• Provide excellent & considerate customer service to external and internal customers
• Other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed