Billing & Customer Support Specialist

UMI Stone/Opustone•Doral, FL

35d•Onsite

About The Position

The Billing & Customer Support Specialist is a hybrid role supporting both the Accounts Receivable function and overall customer service operations. This position manages customer billing and payments while also providing front-line support to clients, assisting with inquiries, order coordination, and day-to-day office activities. The role ensures smooth communication between sales, warehouse, and customers while maintaining accurate records and supporting operational efficiency.

Requirements

1–3 years of experience in billing, customer service, clerical, or accounting-related roles preferred.
Prior experience handling cash or processing credit card payments is helpful.
High school diploma, GED, or equivalent required.
Strong interpersonal skills and ability to interact professionally with customers, vendors, and co-workers.
Excellent verbal and written communication skills; able to maintain a courteous and patient demeanor.
Bilingual (English/Spanish) communication skills required.
Strong organizational and multitasking abilities; capable of prioritizing work and adapting to shifting demands.
Proficient with computers and office software, including word processing, spreadsheets, databases, and CRM or order management systems.

Responsibilities

Process customer payments (cash, checks, credit cards) and apply them to open orders or accounts following company policies.
Review order details with sales staff and customers to ensure accuracy and confirm delivery instructions.
Support the Accounts Receivable team with daily invoicing, collections, and reconciliation tasks.
Coordinate with the warehouse and sales team to ensure timely order fulfillment and resolve billing or delivery issues.
Act as the first point of contact for customer inquiries via phone, email, or in-person visits.
Provide daily Reception coverage, including: Welcoming clients, ensuring they sign in, and directing them to the correct sales representative. Logging visits in the system and ensuring clients are assisted promptly (within 10 minutes). Answering and redirecting incoming calls to the appropriate department or individual.
Assist customers with account inquiries, storage fees, payment questions, and order status updates.
Support credit card refunds, order cancellations, and special requests following established policies.
Maintain accurate records of customer interactions, payments, and communications in internal systems.
Run reports as needed to support billing, sales, or operational needs.
Collaborate with cross-functional teams to ensure a high level of customer satisfaction.
Perform other duties as assigned