Customer Billing Specialist

EspriGas • College Station, TX

2d • Hybrid

About The Position

EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. We leverage our unique service and technological capabilities to handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Our customers include Fortune 1000 companies across various industries, such as food and beverage, healthcare, construction, manufacturing, etc. Examples include providing medical gas to large clinic chains, pet hospitals, CO2 for top restaurant chains such as Panda Express, and supplying bulk propane to railroad companies. Our industry produces, distributes, and sells atmospheric gases and other specialty products. Purpose of the Position The Customer Billing Specialist is responsible for being the primary point of contact for customers with billing inquiries and facilitating account reconciliations to ensure timely billing. This role collaborates with data entry, sales, and customer service teams to resolve issues efficiently and enhance the overall customer experience.

Requirements

• Undergraduate degree in business, accounting, or finance preferred.
• 3+ years of experience in a billing or related role required.
• Familiarity with ERP or CRM systems - MS Business Central and Salesforce strongly preferred.

Nice To Haves

• Customer Service experience is a plus.

Responsibilities

• Analyze and resolve incoming customer requests involving invoice disputes, billing concerns, and credit inquiries.
• Complete account reconciliations for third-party systems.
• Collaborate with supply partners to correct inaccurate invoices.
• Establish relationships with supply partner billing personnel to resolve outstanding issues.
• Identify recurring issues and suggest process improvements to enhance billing efficiency and customer satisfaction.
• Perform cylinder audits to verify rental balances and ensure billing accuracy.
• Identify process improvements to enhance efficiency and accuracy.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Benefits

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
• Professional development, certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.
• A growth environment where creative thought drives limitless potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees