Billing Customer Service Representative
About The Position
Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and quality standards within a fast-paced call center Works collaboratively with team members, and business partners to provide a quality experience for our agents Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures Responsible for cross selling products to provide best and most beneficial experience for clients Work overtime as needed Complete additional tasks and other projects/duties as assigned
Requirements
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Responsibilities
- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email
- Assume ownership and timeliness in handling customer requests
- Analyze information to make appropriate decisions and solve problems
- Learn basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards
- Work collaboratively with team members, and business partners
- Comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Cross selling products
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
