Billing Coordinator OB, Business Office, Downtown Nashville

Heritage Medical Associates•Nashville, TN

1d•Onsite

About The Position

The OB Billing Coordinator is responsible for benefits verification for obstetrical and surgical patients. Must effectively and professionally manage communication and collection of patient’s financial responsibility by working collaboratively with the OB/GYN Department and Business Office. ESSENTIAL DUTIES AND RESPONSIBLITIES: Other duties may be assigned. Greet patients upon arrival, follow sign-in procedures and verify completeness of new/update patient information sheet Enter new patient’s information into system or make necessary changes to established patients Check for accuracy of insurance status, eligibility, account information, and all vital statistics Have patient fill in new patient paper work - sign appropriate eligibility forms Receive co-payments and follow department policies for cash management and reporting Receive fee-for-service payments; complete receipt for patient Answer incoming telephone calls; handle patient concerns or route to appropriate personnel Check e-mails periodically daily/respond to any requests Check-out patients/collect any outstanding accounts due Contact billing department/other facilities on patient’s behalf with questions/concerns regarding billing Complete opening/closing of area according to checklist, paying special attention to cash handling technique, and distribution of forms Monitor reception area; be able to assist patients with difficulties Must have predicable and consistent attendance Maintain front office area – free of clutter, expired magazines/materials; ensure HMA approved information is in reception/waiting area SECONDARY RESPONSIBILITIES: Secure building, lock all entrances Maintain a clean and orderly work area Handle interoffice requests Be aware of wait time and communicate delays to patients Attend required meetings Assist/train new employees Obtain (in advance) pre-certifications, PA’s and referrals when mandated by insurance company Return patient calls in a timely manner Contact pharmacy to order or refill prescriptions as instructed by physician, document appropriately Label paperwork with MRC/chart number for physician review; organize paperwork and send to scanning Adhere to Quality Control Guidelines Adhere to Customer Service Standards Perform other tasks as needed in assistance of physician

Requirements

Ability to cope with busy, challenging office environment.
Strong customer service skills
Excellent phone skills
Pleasant, professional personality
Good typing and computer skills
Ability to communicate effectively both written and verbally.
Two years’ experience or training in office procedures in a medical environment.
High school education equivalent.
3-5 years’ experience office environment, preferably in the medical field.
Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
Ability to maintain quality control standards.
Ability to recognize problems and recommend solutions.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to work in accord with all departments in order to facilitate smooth overall care for patient’s health and business concerns, as well as remaining in compliance with HMA’s policies to ensure we remain in compliance with all governing laws.
Must be able to stand for 8 to 10 hours a day
Requires regular walking, bending, pushing, pulling, twisting and lifting
Must be able to lift at least 10-15lbs

Responsibilities

Greet patients upon arrival, follow sign-in procedures and verify completeness of new/update patient information sheet
Enter new patient’s information into system or make necessary changes to established patients
Check for accuracy of insurance status, eligibility, account information, and all vital statistics
Have patient fill in new patient paper work - sign appropriate eligibility forms
Receive co-payments and follow department policies for cash management and reporting
Receive fee-for-service payments; complete receipt for patient
Answer incoming telephone calls; handle patient concerns or route to appropriate personnel
Check e-mails periodically daily/respond to any requests
Check-out patients/collect any outstanding accounts due
Contact billing department/other facilities on patient’s behalf with questions/concerns regarding billing
Complete opening/closing of area according to checklist, paying special attention to cash handling technique, and distribution of forms
Monitor reception area; be able to assist patients with difficulties
Must have predicable and consistent attendance
Maintain front office area – free of clutter, expired magazines/materials; ensure HMA approved information is in reception/waiting area
Secure building, lock all entrances
Maintain a clean and orderly work area
Handle interoffice requests
Be aware of wait time and communicate delays to patients
Attend required meetings
Assist/train new employees
Obtain (in advance) pre-certifications, PA’s and referrals when mandated by insurance company
Return patient calls in a timely manner
Contact pharmacy to order or refill prescriptions as instructed by physician, document appropriately
Label paperwork with MRC/chart number for physician review; organize paperwork and send to scanning
Adhere to Quality Control Guidelines
Adhere to Customer Service Standards
Perform other tasks as needed in assistance of physician