Billing Compliance Representative

Athens Services•Irwindale, CA

2d•$23 - $26•Onsite

About The Position

The Billing Compliance Representative (BCR) plays a vital role in supporting the integrity of billing operations within the waste management industry. Reporting directly to the Manager of Billing and Compliance Operations, the BCR ensures all billing practices are compliant with municipal contracts, local ordinances, and internal policies. This position demands a detail-oriented, adaptable professional who excels in a fast-paced environment, delivers exceptional customer service, and contributes to department-wide goals. The BCR is responsible for remaining up to date on current contractual obligations, maintaining a high level of knowledge of all rules and regulations relative to the billing of our services and ancillary fees. The BCR conducts all activities in a professional manner, with accuracy and reliability in handling accounts and documents.

Requirements

Minimum of 1 - 2 years of experience in customer service, billing or analytical functions
High School Diploma/GED.
Strong multitasking abilities and high attention to detail
Excellent verbal, written and presentation skills.
Ability to effectively make quick sound decisions.
Ability to perform physical requirements of the position with or without reasonable accommodations.

Nice To Haves

Knowledgeable in Softpak system
Work experience in the waste or transportation industry.

Responsibilities

Maintain up-to-date knowledge of all contractual obligations, billing rules, and regulatory requirements related to services and ancillary fees.
Understand and support all billing processes to identify revenue opportunities and address customer and company billing needs effectively.
Process work orders to bill customers for ancillary fees due to driver exception activity, including issues related to excess debris, overweight loads, blocked and locked and contamination.
Utilize the billing database to respond to inquiries with clarity, accuracy, and professionalism
Maintain thorough and accurate documentation in the system for all account activities and interactions
Participate in ongoing training and educational opportunities to stay current with system changes, contract updates, and equipment knowledge
Demonstrate strong multitasking abilities and meticulous attention to detail.
Meet or exceed department standards for accuracy, productivity, and customer satisfaction.
Conduct billing research and support billing-related projects such as parcel audits and data validation to ensure billing accuracy.
Performs other duties as assigned.