Billing & Collections Director

Venture Logistics•Indianapolis, IN

61d

About The Position

LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you. POSITION SUMMARY The Director of Billing & Collections is responsible for leading and managing the daily operations of the Billing and Collections Department across all business units within the Venture group of companies. This role ensures the development, implementation, and continuous improvement of billing policies, procedures, and systems to optimize revenue generation and operational efficiency. The Director fosters a culture of accountability, innovation, and excellence in service delivery.

Requirements

Bachelor's degree in a business-related discipline
Minimum of 5-10 years of progressive management or supervisory experience in billing, collections, or other customer service-focused functions
Experience in multi-entity or multi-location environments preferred
Experience in logistics and transportation preferred
Proficiency with invoicing processes within transportation management systems such as TMW and McLeod, and Microsoft Great Plains
Strong analytical and problem-solving skills
Advanced proficiency in Microsoft Excel
Excellent written and verbal communication skills
Ability to lead and influence cross-functional teams
Strong organizational and time management skills
Ability to adapt to evolving responsibilities and organizational changes
Ability to work and communicate effectively with others, promoting a team environment
Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
Excellent leadership, communication, and problem-solving skills

Nice To Haves

Accounting degree is a plus
Experience in multi-entity or multi-location environments preferred
Experience in logistics and transportation preferred

Responsibilities

Develop and implement standardized billing and collections procedures focused on process improvement and waste reduction
Maintain comprehensive and up-to-date SOP documentation for all corporate billing and collections practices
Cultivate an engaging team culture that promotes autonomy, problem-solving, and continuous learning
Recruit, train, and mentor supervisors and team leads with an emphasis on performance metrics and proactive issue resolution
Collaborate with business unit and corporate leadership to define credit limits and establish effective strategies for managing delinquent accounts
Partner with IT and finance leadership to assess and enhance the effectiveness of billing systems and applications
Monitor industry trends and encourage the exploration of innovative solutions to improve billing and collections processes
Identify underutilized revenue opportunities and recommend actionable solutions to maximize returns
Provide strategic oversight and support to billing and collections staff, ensuring alignment with organizational goals
Contribute to the preparation of financial reports, including monthly statements, balance sheets, and income reports
Lead regular departmental meetings to align on planning, execution, and performance improvement initiatives
Ensure compliance with internal controls, audit requirements, and regulatory standards.
Drive cross-functional collaboration to resolve billing discrepancies and improve customer satisfaction.
Collaborate closely with Operations and Sales teams to ensure billing accuracy, timely invoicing, and alignment with service delivery and customer expectations.
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Maintains accurate and timely documentation of employee interactions in accordance with HR policy
Maintaining regular and reliable attendance, along with being available in an on-call status
Perform additional duties as assigned
Comply with company policies and procedures and all applicable laws and regulations