Billing and Records Supervisor

Volunteers of America Los Angeles•Los Angeles, CA

3d•$76,480 - $80,506

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $76,480.24 - $80,505.52 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE Under the supervision of the CQI Business Insights Manager, the Billing and Records Supervisor leads the Billing and Records team in monitoring and billing procedures for VOALA programs, including all Medi-Cal programs (CalAIM, SCADP, SAPC, etc.). This position will be responsible for ensuring overall compliance with documentation, billing, and database practices related to contract, funder and legal requirements, as well as organization policies and initiatives for assigned programs. This position will also provide direct mentorship to the Billing and Records team.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Valid California driver license and access to dependable transportation with adequate insurance
Bachelors Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)
3 years of experience in Electronic Health Record database operations and/or billing submissions.
3 years of experience in data-driven and/or quality assurance environment.
Experience with nonprofit organizations.
Experience with Medi-Cal programs.

Responsibilities

Review all billing claims.
Oversee billing rejections from funders to ensure program billers correct errors in appropriate and timely manner.
Identify and resolve any technical and reporting issues.
Train program staff on billing procedures.
Oversee billers and program staff to ensure proper billing procedures and deadlines are met.
Develop, modify and implement billing procedures and related CQI procedures as needed.
Run regular progress and related reports as required by Leadership and Accounting.
Develop trainings, resources, and templates for program staff and leaders.
Develop process maps and workflows to aid program staff in overall job performance.
Conduct ongoing meetings with program leaders to discuss program performance.
Conduct ongoing workshops with program staff on billing best practices.
Department liaison for all Payer and third-party communication and needs.
System and agency administrator for Billing and Clearinghouse systems.
Oversee all updates and maintenance of billing portals.
Ensures all internal tracking and storage systems have accurate and up-to-date records.
Provide direct mentorship and training to Billing and Records team.
Oversee Billing and Record Reviewers performance of the continuous quality improvement procedures with their assigned VOALA Programs.
Monitors all teams internal audits, external audits, and program support.
Provides back-up support as needed.
Flags programs that have not met CQI standard.
Other duties as may be assigned by CQI Director.
Creates, manages, reviews and monitors Program and VOALA-wide policies, procedures, handbook, documents, and practices working with QA team, HR, and external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates
Maintains Policy documents and consent forms
Coordinates with stakeholders, and ensures policy documents are approved and disseminated.
Is a resource for stakeholders when interpreting policy documents
Other duties as required and may be subject to change