Billing and Membership Specialist

Bay East Association of REALTORS•Pleasanton, CA

37d•$30 - $33•Onsite

About The Position

The Billing & Membership Specialist plays a key role in supporting members by managing billing, payments, and membership processes with accuracy, care, and consistency. This role is a great fit for someone who enjoys being the go-to person, solving problems, working with data, and helping members feel supported and confident in their membership experience.

Requirements

Strong attention to detail and organization
Friendly, clear communication and customer service skills
Comfortable managing multiple priorities and working independently
Proficient in Microsoft Excel, including Pivot Tables and VLOOKUP
Basic accounting coursework or related experience preferred

Nice To Haves

Basic accounting coursework or related experience preferred

Responsibilities

Manage annual member billing renewals and updates
Process member payments and store sales accurately and efficiently
Monitor and respond to billing inquiries from members
Reconcile billing discrepancies, credits, and adjustments
Support billing communications and service suspension processes
Assist with reporting and basic accounting tasks
Prepare billing documentation for semi-annual C.A.R. approval
Serve as a primary point of contact for billing and membership questions
Build familiarity with membership benefits and services to better support members
Support New Member Orientation and onboarding
Identify trends and suggest improvements to billing and membership workflows