Bilingual Service Business Development Representative

Kastner Honda•Napa, CA

2d•$18•Onsite

About The Position

Kastner Honda, part of Victory Automotive Group, has been proudly serving the Napa community since 1997. We are dedicated to providing excellent service to our customers and a professional, supportive workplace for our employees. We are seeking a Bilingual Service Business Development Representative to manage incoming service inquiries and support our Service Department's daily operations. The ideal candidate will be responsible for scheduling appointments, communicating with customers, and providing administrative assistance in a professional and courteous manner.

Requirements

High school diploma or GED required
Bilingual proficiency in Spanish and English
Previous experience in administrative, clerical, call center, or customer service roles preferred
Friendly, helpful attitude with excellent interpersonal skills
Highly professional, dependable, and detail-oriented
Strong computer skills including Microsoft Office and internet applications

Nice To Haves

Basic knowledge of the automotive industry is a plus

Responsibilities

Receive and coordinate incoming sales and service appointment requests via phone, website, and online chat
Schedule, confirm, and follow up on service appointments
Communicate with appropriate department personnel to resolve customer questions or issues
Conduct outbound calls regarding upcoming appointments and service due notifications
Assist customers in selecting suitable scheduling options and provide basic information about service pricing, duration, warranty coverage, and service packages
Manage paperwork and prepare necessary documentation including forms and reports
Track loaner vehicles provided to customers
Confirm special order parts
Perform general administrative duties to support the Service Department