Bilingual Service Advisor

HondaWest Nyack, NY
8d$64,000 - $161,000

About The Position

NOW HIRING BILINGUAL AUTOMOTIVE SERVICE ADVISORS ! We are looking for a Spanish-speaking Automotive Service Advisor to join our team at DCH Honda of Nanuet. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Estimated Annual Earnings: $65,000-$150,000 Schedule: Must have open availability, including Saturdays Service Department Hours: Mon-Fri 7 am-5 pm & Sat 7:30 am-4 pm

Requirements

  • Professional verbal and written communication skills in both English and Spanish
  • Previous experience in CDK preferred
  • Previous Service Advisor experience preferred
  • A team player who is focused on providing exemplary customer service
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and a valid driver's license in your state of residence
  • High School graduate or equivalent, 18 years or older required.

Responsibilities

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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