Bilingual Service Advisor

Lithia & Driveway•Nanuet, NY

9d•$64,000 - $161,000

About The Position

NOW HIRING BILINGUAL AUTOMOTIVE SERVICE ADVISORS! We are looking for a Spanish-speaking Automotive Service Advisor to join our team at DCH Honda of Nanuet. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Estimated Annual Earnings: $65,000-$150,000 Schedule: Must have open availability, including Saturdays Service Department Hours: Mon-Fri 7 am-5 pm & Sat 7:30 am-4 pm

Requirements

Professional verbal and written communication skills in both English and Spanish
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous experience in CDK preferred
Previous Service Advisor experience preferred
A team player who is focused on providing exemplary customer service
Basic mechanical understanding of an automobile

Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.