Bilingual Service Advisor

Cook Ford•Texas City, TX

17d

About The Position

Cook Ford is looking for a Bilingual Service Advisor who is fluent in both English and Spanish to join our growing Service Department. If you’re passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping customers understand their vehicle needs, we want to meet you!

Requirements

Fluent in Spanish and English (required).
Previous Service Advisor or automotive customer service experience preferred (Ford dealership experience a plus).
Strong communication and customer service skills.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Basic knowledge of vehicle systems and maintenance is helpful.
Proficiency with dealership management software (Tekion) is a plus.
Valid driver’s license and clean driving record.

Nice To Haves

Previous Service Advisor or automotive customer service experience preferred (Ford dealership experience a plus).
Basic knowledge of vehicle systems and maintenance is helpful.
Proficiency with dealership management software (Tekion) is a plus.

Responsibilities

Greet customers and serve as their main point of contact throughout the service process.
Clearly communicate vehicle issues, recommended services, and repair timelines in both English and Spanish.
Prepare repair orders, document concerns, and relay accurate information to the service technicians.
Provide service estimates, obtain approvals, and update customers on repair status.
Ensure customer satisfaction by maintaining transparency, professionalism, and timely communication.
Coordinate with parts and service teams to ensure smooth workflow.
Promote recommended maintenance services in accordance with manufacturer guidelines.
Handle customer questions, concerns, and follow-up needs with care and efficiency.