Spécialiste bilingue des opérations de ventes/Bilingual Sales Operations Specialist

Cardinal Health

3d•Onsite

About The Position

Cardinal Health, with over 1400 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. We are currently seeking a Bilingual Sales Operations Specialist to join the Surgical Marketing group to working on site at our head-office in Vaughan, or Dorval Quebec, two days a week. This entry-level position supports the Cardinal Health sales operations for the Presource custom pack business. This person will utilize reports, dashboards and systems to track the production and transportation of packs, update forecasts and manage backorders, execute product substitutions and customer communications, load pricing and adhere to regulatory licensing requirements. The successful candidate is a highly motivated, disciplined and consistent person with exceptional attention to detail and a passion for staying on top of their task list. The Sales Operations Representative will become an expert resource and partner to the sales representatives in their territory, making an impact in delivering efficiency and support.

Requirements

You are a new University graduate eager to start your career or if you possess 1-2 years experience
Post-secondary education and previous healthcare experience is preferred
You are self-motivated with ability to work independently and meet demanding deadlines
You possess previous experience in customer service or sales
You have strong interpersonal and communication skills
You showcase strong organizational and independent time management skills with an attention to detail, ability to work in dynamic environment
You are comfortable learning new systems and tools for data gathering and analysis including Excel, various databases and systems, Word, PowerPoint, SAP

Responsibilities

Bridge between Presource Operations and Cardinal Health Canada Customers. (Where “Customers” includes both internal Surgical Sales Specialists, Nurse Clinicians, and external Customer Contacts.)
Provide internal communications to sales reps and the production plant to manage the following
Provide resolution of backorders
Find resolutions for production plant substitute and run without requests
Set up of New Business and Version Changes
Create and manage product catalogue codes through established merchandizing process
Monitor reports and upload contract price to system
Draft customer notification letters for new product /next version availability
Respond to Sales Rep or Customer (end-user) requests
Provide various reports to Surgical Sales Team and Senior Manager including: New business, KPI tracking / measurements, Custom Pack Backorders (weekly), ad hoc reporting requests.
Ensure the smooth and efficient planning and execution of Quoting, Demand Planning for Forecast management, Productions -Trial Runs & Made to Order packs, Pack Design, Customer Accounts Database maintenance, Custom Drapes, new componentry and Complaints compensation.
Execute all SKU merchandizing and obsoleting to ensure 97% accuracy in Item Master. This function includes creating & implementing all New Product Codes within the established nomenclature process as well as managing all communications with Regulatory, Customs and Data Management teams pertaining to licensing and classification of custom sterile catalog codes.
Provide 97% accuracy in loading and maintaining pricing including contract price uploading and changes in a timely manner.
Provide continuous communication of updates in production plant policies & procedures, offer annual refresher training to Sales Reps on systems and tools.
Regular collaboration with other departments such as Customer Care and Transportation to seek continuous process improvement in custom pack workflow