Bilingual Referral Coordinator VSP Remote
About The Position
Become a part of our caring community and help us put health first The Referral Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. CenterWell is seeking a hard-working and dedicated Referral Coordinator - Remote VSP - Orlando, FL, to prepare and process all managed care referral paperwork, schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office and who is interested in being part of a team that focuses on excellent service to others. Job Functions: This position is REMOTE-Work at Home-Orlando, FL Prepares and processes all managed care referral paperwork. Gathers pertinent information from physicians, nurse practitioners and nursing staff to complete referrals. Contacts various offices/facilities to obtain necessary appointments for completing referrals. Maintains referral records and files documentation. Responds to patient inquiries regarding health plan referrals. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Use your skills to make an impact Additional Information
Requirements
- 1-3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
- Referral experience is MANDATORY
- Proficient with medical terminology
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
- Experience with Electronic Medical Records
- Excellent professional communication abilities, at all levels within the organization and with patients, at all times
- Bilingual English & Spanish
- Must have the ability to provide a high speed DSL or cable modem for a home office.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
- Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
- PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format)
- Language Proficiency Testing: Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance.
- Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Nice To Haves
- Bachelor's Degree in Healthcare or Business Administration
- Knowledge of ICD 10 and CPT coding
- Medical Assistant or Professional State Certifications related to healthcare
Responsibilities
- Prepares and processes all managed care referral paperwork.
- Gathers pertinent information from physicians, nurse practitioners and nursing staff to complete referrals.
- Contacts various offices/facilities to obtain necessary appointments for completing referrals.
- Maintains referral records and files documentation.
- Responds to patient inquiries regarding health plan referrals.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Benefits
- Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
