Referral Coordinator - Vitual/Remote

MultiCare Health System•Tacoma, WA

1d•$23 - $33•Remote

About The Position

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, Core Business Hours Department Addendum: Referral Coordinator Position Overview The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines. Work Arrangement Work Location: 100% virtual Technical Requirements: High-speed internet (minimum 100 Mbps download / 20 Mbps upload) HIPAA-compliant home office setup with desk and chair Dual monitors and ability to troubleshoot basic technical issues Proficiency in Microsoft Teams, Outlook, and EMR systems Enrollment in Imprivata Two-Factor Authentication (2FA) Position Summary The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services. Why MultiCare? Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

Requirements

Minimum 2 years of customer service experience in healthcare or insurance
Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling
Strong written communication and multitasking skills
Ability to sit and work at a computer for extended periods
High-speed internet (minimum 100 Mbps download / 20 Mbps upload)
HIPAA-compliant home office setup with desk and chair
Dual monitors and ability to troubleshoot basic technical issues
Proficiency in Microsoft Teams, Outlook, and EMR systems
Enrollment in Imprivata Two-Factor Authentication (2FA)
Meet organizational competency standards
Demonstrate discretion, tact, and professionalism under pressure
Maintain accurate and timely documentation
Continuously learn and adapt to evolving processes and systems
High school graduate or equivalent preferred
Two (2) years of experience working in a medical setting or insurance company

Nice To Haves

Experience in managed care desired
Experience with CPT and ICD coding, preferred

Responsibilities

Coordinate, process, and redirect referrals across MHS
Verify insurance eligibility and secure prior authorizations
Ensure referrals are coded accurately with ICD and CPT codes
Monitor timeliness of chart notes and results
Obtain and scan clinical documentation into EMR
Create/update patient accounts and registration details
Communicate referral status to patients and providers
Document all referral activity and communications
Respond to inquiries from patients, providers, and insurance plans
Advocate for patients and troubleshoot referral issues
Collaborate with providers and support staff on authorization reviews
Research eligibility and benefits; resolve claim denials
Maintain reliable attendance per MHS policy
Expedite administrative requirements and logistics
Serve as a resource on referrals and insurance plan guidelines
Apply discretion, good judgment, and professional communication to all work experiences
Regularly utilize your independent decision-making capacities and strong interpersonal skills