Referral Coordinator - Virtual/Remote

MultiCare Health System • Yakima, WA

2d • $23 - $33 • Remote

About The Position

Referral Coordinator Position Overview The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines.

Requirements

• Minimum 2 years of customer service experience in healthcare or insurance
• Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling
• Strong written communication and multitasking skills
• Ability to sit and work at a computer for extended periods
• High school graduate or equivalent preferred
• Two (2) years experience working in a medical setting or insurance company

Nice To Haves

• Experience in managed care desired
• Experience with CPT and ICD-9 coding, preferred

Responsibilities

• Coordinate, process, and redirect referrals across MHS
• Verify insurance eligibility and secure prior authorizations
• Ensure referrals are coded accurately with ICD and CPT codes
• Monitor timeliness of chart notes and results
• Obtain and scan clinical documentation into EMR
• Create/update patient accounts and registration details
• Communicate referral status to patients and providers
• Document all referral activity and communications
• Respond to inquiries from patients, providers, and insurance plans
• Advocate for patients and troubleshoot referral issues
• Collaborate with providers and support staff on authorization reviews
• Research eligibility and benefits; resolve claim denials
• Maintain reliable attendance per MHS policy
• Expedite administrative requirements and logistics
• Serve as a resource on referrals and insurance plan guidelines
• Apply discretion, good judgment, and professional communication to all work experiences
• Regularly utilize independent decision-making capacities and strong interpersonal skills

Benefits

• comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off
• Competitive tuition assistance
• Award-winning residencies, fellowships and career development to invest in your future
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED