Bilingual Receptionist

KIPP•Miami, FL

5h•$37,740•Onsite

About The Position

At KIPP Miami, our front office is the heartbeat of the school community. We’re looking for a warm, organized, and solutions-oriented bilingual (Spanish-English) professional with strong customer service skills to serve as the first point of contact for students, families, and visitors. In this role, you’ll create a welcoming and joyful environment, respond to family needs with care and professionalism, and ensure the school runs smoothly each day. If you believe deeply in educational equity, love building strong relationships with families, and thrive in a fast-paced, mission-driven setting, we’d love for you to join our team.

Requirements

Deep belief in the mission of KIPP Miami and commitment to educational equity
Fluency in Spanish and English, with the ability to communicate clearly and professionally (written and verbal) in both languages
Strong customer service orientation with the ability to build positive relationships with students, families, and staff
Excellent organizational, time management, and communication skills
Proficiency in Microsoft Office and ability to learn new systems quickly

Nice To Haves

Warm, welcoming demeanor and genuine love for working with children and families
Strong problem-solving skills and ability to think quickly in a fast-paced environment
Flexible, solutions-oriented, and open to feedback
Ability to maintain professionalism, confidentiality, and composure throughout the school day

Responsibilities

Administrative responsibilities including answering door buzzers and phone calls, directing callers to the appropriate person or school, taking messages, and relaying messages to all entities
Greets visitors, determining their needs and providing accurate information or connecting them with the appropriate stakeholder
Handles family concerns and questions in a prompt and appropriate manner
Acts as a strong, positive day-to-day interface between the school community, representing our values, mission, and philosophy at all times
Serves as a strong, consistent force within the school as it relates to student discipline
Assists with student related issues in the absence or support of the office manager
Supports school-wide communication efforts including maintaining front office fliers and supporting preparation and distribution of schoolwide communications
Maintains accuracy of information systems including contact information, attendance, early and late pickup, bus ticket tracking, and own dismissal changes and communication of this information to stakeholders
Receives mail and deliveries and ensures items are appropriately distributed
Supports the operations team with school-wide projects and responsibilities
Maintains a clean, organized and well-functioning office environment