Bilingual Quality Assurance Specialist

eBay•East Granby, CT

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Job Overview At eBay, we're pushing the boundaries of ecommerce and transforming the automotive parts industry with our latest solutions. As a Bilingual Quality Assurance Specialist (Automotive Parts), based in Austin, you'll play a pivotal role in ensuring the quality and accuracy of our powerful experiences. Your bilingual (English/Spanish) skills and industry expertise will be key in improving the reliability of our platform. This is a ground breaking opportunity to merge your automotive knowledge with innovative technology in a dynamic and collaborative environment!

Requirements

Bilingual proficiency in English and Spanish, comfortable with phone-based testing.
Strong automotive parts and fitment knowledge from supply chain or repair service experience.
Familiarity with automotive catalog concepts and/or Auto Care ACES/PIES.
Experience in structured Quality Assurance testing, including writing test cases, reproducing issues, and detailing defects.
Diligent with the ability to work with call transcripts and logs.
Strong communication skills and follow-through with product, engineering, and operations teams.

Nice To Haves

A deep understanding of how shops order parts and a dedication to improving this experience.
A persistent focus on ensuring the accurate part and fitment.
Eagerness to join a team working on next-generation technology for the automotive parts industry.
A strong enthusiasm for the automotive industry combined with practical experience in automotive repair or parts distribution.

Responsibilities

Perform end-to-end testing of our human to AI interactions and experiences that automotive professionals use to purchase parts.
Conduct the test in both English and Spanish to guarantee accuracy and consistency.
Validate AI fitment clarification behavior to provide accurate answers.
Examine call transcripts and logs, generating clear and actionable defect reports.
Offer input on new features and requirements based on testing results.
Support catalog quality initiatives to resolve data content issues impacting fitment and lookup accuracy.

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