Quality Assurance Specialist

CASH DEPOT LTD•Green Bay, WI

7d•Onsite

About The Position

Oversees machine equipment compliance and performance while ensuring consistent installation, maintenance, and regulatory standards across the Cash Depot fleet

Requirements

High School Degree/ GED preferred.
2+ years of professional experience, quality assurance experience or internal promotion.
Proficient with Microsoft Office Suite or relevant systems.
Operate within the corporate policy guidelines and business practices.
Results oriented and demonstrated strong sense of urgency.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.

Responsibilities

Inspect and evaluate ATMs and related equipment to ensure cleanliness, functionality, proper installation, and adherence to company standards via picture, service call note review and system of record integrity.
Monitor compliance with ADA, EPP, and other regulatory requirements, documenting findings and initiating corrective actions as necessary.
Review field service repair performance, ensure consistent quality of technician work, and issue detailed feedback to regional and production managers.
Collaborate with upper management and the service management team to drive quality improvements, maintain uniformity across the fleet, and support team development.
Prepare reports and maintain documentation related to compliance, service performance, and equipment quality.
Develop and maintain quality assurance policies, procedures, and checklists to standardize equipment evaluations.
Implement corrective and preventive action plans (CAPA) to address systemic quality issues and track their effectiveness.
Establish key quality performance indicators (KPls) and provide leadership with regular dashboards and analytics on compliance, repairs, and fleet health.
Participate in new product and equipment testing to verify functionality, safety, and quality before deployment across the fleet.
Support operations through quality control initiatives, collaborating with field service, dispatch, technical support, warehousing, and production teams to ensure consistent performance and compliance.
Perform other related duties as assigned.