Bilingual New Enrollment Specialist
About The Position
At AutoPayPlus, we are a fast-growing fintech company dedicated to helping our members build financial stability through smart payment solutions. Our team is driven by innovation, integrity, and a commitment to delivering five-star service. Join us as we empower individuals to reach their financial goals faster. Job Purpose A Bilingual New Enrollments Specialist is crucial to the Nationwide Enrollment Team. The primary responsibility of a Bilingual New Enrollments Specialist is to facilitate and execute new enrollments with exceptional accuracy and customer service. The Bilingual New Enrollments Specialist role is pivotal in upholding APP operational best practices, ensuring they align with our core values of Above & Beyond, Do the Right Thing, Innovation, Team, We Care, and Work Ethic. This role must always provide a five-star member experience every day.
Requirements
- Must be able to communicate professionally in English and Spanish.
- High School Diploma or GED required.
- Customer service and data entry experience.
- Proficiency in Microsoft Word and Excel, as well as experience with Proprietary company software databases and customer ledgers, AutoPayPlus’ Customer Relationship Management software.
- Ability to thrive in a fast-paced environment and meets deadlines consistently.
- Excellent communication and interpersonal skills.
- Strong teamwork and collaboration abilities.
Responsibilities
- Process new enrollments from various sources, ensuring accuracy and completeness.
- Prioritize tasks and projects effectively under pressure.
- Commit to a 100%-member satisfaction service goal.
- Ensure excellent service standards and maintain high customer satisfaction.
- Develop Brand Loyalty by creating personal connections with members on service calls
- Adhere meticulously to established protocols for efficient workflow.
- Achieve and surpass monthly enrollment objectives.
- Collaborate with colleagues to assist and manage inquiries from prospective members.
- Maintain data integrity and security, upholding strict confidentiality standards.
- Be a team player, proactively contributing to a positive and supportive work environment.
- Uphold professionalism, accuracy, trustworthiness, and service delivery with exceptional five-star member experience daily with all assigned other tasks.
- Collaborates and provides support to the other departments within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
