Bilingual Mortgage Loan Processor - English/Spanish

Equity Resources, Inc • Newark, OH

2m • Hybrid

About The Position

Are you an experienced mortgage processor who’s been searching for a great company that's family owned, that recognizes your contributions, and has a philosophy of no layoffs during the down-season? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources! We are a fun and friendly environment where we work together to meet our daily goals.

Why you’ll love working here
Candidates local to Central Ohio will be asked to work a structured hybrid schedule and can enjoy our corporate office in Newark’s historic downtown square. (Remote work is available for candidates located outside of Central Ohio).
Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
Generous PTO, 10 paid holidays, plus a day off for your birthday!
Full benefits package (including pet insurance!) first of the month after your first 30 days.
401(k) option with a generous company match —helping you grow your retirement savings faster.
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that’s been growing since 1993.

Requirements

• Requires at least 3 years of recent mortgage loan processing experience; ideal candidates will have 3 – 5 years of recent experience.
• Must reside in a state in which Equity Resources is currently licensed.
• Bilingual fluency in English and Spanish (reading, writing, and speaking) required.
• Must have experience supporting multiple loan officers/originators.
• Ability to manage and process up to 30 client loan files simultaneously, keeping accurate documentation for each loan.
• Work independently with minimal supervision, applying sound judgment and attention to detail.
• Organized and thorough in gathering borrower information, verifying documents, and managing files from preapproval to closing.
• Strong interpersonal skills with the ability to build trust and communicate effectively with borrowers, team members, and third-party vendors.

Nice To Haves

• Experience working in the Encompass LOS is preferred.

Responsibilities

• Serve as a primary point of contact by answering phone calls and providing timely updates to internal and external customers.
• Monitor loan progress and follow up on outstanding items to ensure timely completion of the loan package.
• Order and follow up on third-party items such as title, VOEs, VODs, insurance, and appraisals.
• Pulling Credit Bureaus and working with the Credit Bureau to update customer accounts.
• Ensure all loan packages are complete and compliant before submitting to underwriting.
• Following up with the underwriter for approvals and work on conditions.
• Supporting the Company’s strong relationship of “Raving Fan Service” culture through on-going customer contact, quality customer service, and superior product knowledge.
• Adhere to company policies, procedures, and ethical standards.
• Perform additional duties as needed to support individual loan files and team goals.

Benefits

• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match —helping you grow your retirement savings faster.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed