Bilingual Member Services Coordinator
About The Position
What Our Member Service Coordinators Do and Why It’s Important: Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. Core Activities of the Job Include: Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects. Providing feedback and presenting solutions to improve efficiencies and the participant experience Support advocacy services to help members understand and utilize their benefits effectively.
Requirements
- Solution-focused
- Highly organized
- Calm under pressure
- Intermediate level of Spanish with the ability to read, write, and speak Spanish professionally in a customer service setting
Responsibilities
- Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
- Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects.
- Providing feedback and presenting solutions to improve efficiencies and the participant experience
- Support advocacy services to help members understand and utilize their benefits effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
