Bilingual Member Services Representative (Healthcare)

DOCTORS HEALTHCARE PLANS, INC. • Miami, FL

1d • Onsite

About The Position

If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.

Requirements

• Fluent in English and Spanish (required)
• High school diploma, GED, or equivalent work experience preferred
• Customer service experience (healthcare or call center experience is a plus, not required)
• Comfortable using computers, email, and basic office software
• Strong communication skills and a positive, patient approach
• Ability to stay organized and handle multiple tasks
• Fluent in English and Spanish (required)

Nice To Haves

• Customer service experience (healthcare or call center experience is a plus, not required)

Responsibilities

• Answer inbound calls and emails from members, caregivers, and providers
• Help with questions about benefits, eligibility, claims, and enrollment
• Resolve most questions on the first contact; work with internal teams when needed
• Make outbound calls to welcome new members and complete enrollment verification
• Assist members with scheduling appointments and accessing care
• Document interactions clearly and accurately

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and holidays
• Supportive team environment
• Training and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED