Bilingual Loan Servicing Collections Specialist
About The Position
Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. As a Collections Specialist, you will assists in the daily communications and servicing of past-due accounts on an inbound and outbound basis. They will be supported and work directly with the Team Lead and Collections supervisor. The Collections agent will work directly with clients to resolve delinquency by creating payment plans and will assist in enrolling in hardship assistance programs to prevent future delinquency. Compensation: $20.00-$22.00 per hour depending on experience plus bonus. Location: Remote - Must be located within the United States.
Requirements
- 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans.
- Bilingual in English and Spanish
- Call Center experience.
- Proficient with Microsoft Office and Google Suite.
- Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
- Outstanding verbal and written communication skills.
- Superior multi-tasking skills.
- Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team.
- Professional presentation and demeanor
Responsibilities
- Improve overall portfolio health through the assistance of past-due clients.
- Maintain proper communications including, but not limited to: Inbound and Outbound Calls Inbound and Outbound Emails Servicing via SMS messaging and online chats
- Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics.
- Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor.
- Ensure adherence to the Loan Servicing guidelines.
- Professionally handle escalated customer service issues before passing off a customer.
- Perform other related duties as assigned.
Benefits
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
