Bilingual Inbound Specialist

Butler & Associates, P.A. • Topeka, KS

6d • $16 - $18 • Onsite

About The Position

Our fast-paced legal firm is looking for someone who is bilingual to assist with answering phones and data entry. This is in-person full-time work, Monday through Friday from 8 am to 5 pm, in an office setting. Our employees must keep everything confidential, follow all office policies and procedures, and occasionally exercise independent judgment.

Requirements

• Good computer skills
• Strong oral and written communication skills
• Attention to detail
• Punctual and dependable
• Proficient in Microsoft Office, including Word and Excel
• Ability to type at least 40 wpm
• High school diploma or the equivalent is required
• Ability to speak with both English and Spanish callers
• Work in compliance with federal and state laws
• Pass a 10-panel drug test, a criminal background check, and a conflict-of-interest check

Responsibilities

• Answer inbound calls and assist individuals with questions in English and Spanish
• Route calls to appropriate staff if needed
• Assist debtors in establishing payment plans
• Process payments over the phone
• Return calls as needed
• Handle all matters in a professional manner
• Provide accurate information to protect the position of our clients
• Ability to multitask entering data while talking on the phone
• Performing other duties as assigned

Benefits

• Medical, dental, and vision coverage
• EAP (Employee Assistance Program)
• Retirement plan with a company match
• Life insurance
• Paid holidays, vacation, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED