Intake Specialist (Inbound)

Hanger, Inc.

10d•$18 - $23•Remote

About The Position

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.This role will follow an 8am-5pm Eastearn Time schedule, and candidates located in this and the Central Time zone will be preferred.

Requirements

High school education or equivalent
Minimum of 2 years of related experience
Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.
Bilingual English/Spanish
Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
General knowledge of state, federal and regional collection and reimbursement laws
Excellent organizational skills and able to manage multiple tasks in a fast paced environment
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

Experience in a medical office
Medical terminology knowledge
Experience with EMR systems (NextGen)
DME/Orthotic knowledge

Responsibilities

Promotes the values of Hanger
Receives incoming calls from patients and scheduling various appointment types for multiple locations
Communicates professionally with patients
Appropriately documents and confirm requested appointment
Provides excellent customer service
Determines the most appropriate location, clinician, and appointment type needed for the patient
Manages incoming faxes from referral sources
Triages and route general inquiry calls
Contacts patient for no show/rescheduled appointments

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest