Bilingual Healthcare Customer Service Representative

TEKsystems • Littleton, CO

4d • $20 - $20 • Hybrid

About The Position

Answering inbound calls from members pertaining to all public health insurance programs offered
This position provides first contact resolution, solves members problems, resolves billing issues, and answers complex benefit questions
Will be providing information for over 26 different benefit programs, benefits, rules and policies
Main responsibility will be listening to the members question and understanding what options/resolutions can be provided

Requirements

• 1-2 years of call center experience
• MUST be able to use critical thinking - this is not a transactional call center role
• Exceptional listening, questioning, and troubleshooting skills
• Ability to simplify complex concepts and issues
• High level of self-motivation and ethical self-management
• Bilingual in Spanish/Russian

Responsibilities

• Answering inbound calls from members pertaining to all public health insurance programs offered
• Providing first contact resolution
• Solving members problems
• Resolving billing issues
• Answering complex benefit questions
• Providing information for over 26 different benefit programs, benefits, rules and policies
• Listening to the members question and understanding what options/resolutions can be provided

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed