Bilingual Group and Individual Insurance Customer Service Representative

Medavie

20h•Remote

About The Position

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. Join our team as a Bilingual Customer Service Representative and help us support members across Canada. In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to provide the highest level of customer service possible. Far from your typical contact center experience – we have some of the highest employee satisfaction scores in the company!

Requirements

You love helping people – this is non-negotiable.
You are a strong communicator – through email and phone, you are clear, concise, and friendly.
You bring a positive, solutions-oriented attitude to every challenge.
High school diploma required; post-secondary or equivalent experience.
Strong attention to detail in a dynamic environment.
Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time.
Strong technical aptitude – you can navigate multiple applications while supporting callers.
You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.
Language skills: Fluently Bilingual (English & French) written and spoken is required.
A designated private area with a locked door and secure perimeter in a controllable environment.
Quiet, distraction-free workspace without conflicting responsibilities during scheduled hours.
Always ensure your remote office space is secured before stepping away.

Nice To Haves

Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.

Responsibilities

Provide support and service to our members
Effectively problem solve
Contribute positively to a team environment
Provide the highest level of customer service possible

Benefits

Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.
Monday-Friday shifts ending at 9pm AT (No overnights, No weekends!)
Extensive virtual paid training program to set you up for success.
Permanent full-time position with opportunity to grow in a well-established organization.
Flexible work arrangements and emphasis on work-life balance including r emote and hybrid work options.
Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus which recognizes your contribution to our success.
In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
An organization where we encourage personal learning and growth with opportunities for career development