Bilingual Front Desk Clerk
About The Position
Welcome to Legacy Community Health, where your passion meets purpose. As a Bilingual Front Desk Clerk, you'll be the friendly, welcoming face that greets every patient, ensuring they feel at home the moment they arrive. This role is more than just handling calls and managing appointments; it's about crafting positive first impressions and being the heart of our vibrant front office. Be the welcoming presence that ensures every patient feels valued and heard. Engage with a diverse community, promoting inclusivity and respect. Collaborate with a passionate team dedicated to community health. Contribute to a mission-driven environment with a focus on positive impact. Embrace personal growth and development opportunities in a nurturing setting.
Requirements
- High school graduate or equivalent required.
- Pleasant, professional, and articulate phone voice.
- Ability to multi-task and handle many incoming calls or patients at once.
- Efficient and accurate data-entry skills.
- Computer literacy and multi-line phone or switchboard experience required.
- Must be able to learn quickly if no experience.
- Basic math, alphabetical or numerical filing knowledge may be required.
- Bilingual in English/Spanish preferred.
Responsibilities
- Answer and route incoming calls with warmth and professionalism.
- Perform client intake and notify the appropriate staff of arrivals.
- Enter patient information accurately into databases.
- Assist with volunteer coordination and management.
- Follow appointment and cash handling procedures diligently.
- Maintain a tidy and welcoming clinic lobby.
- Process lab results as directed by the Practice Manager.
- Participate actively in the Performance Improvement Program.
- Promote effective teamwork and collaboration.
- Apply a team-based approach within a primary care medical home context.
- Attend required safety and annual education programs.
- Operate equipment and maintain work areas per Legacy standards.
- Follow exposure control plans and demonstrate proper body mechanics.
- Perform additional duties as assigned to support clinic operations.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
