Bilingual English/Spanish Immigration Legal Services Administrative Assistant -2025683

World Relief • Chicago, IL

16h • Onsite

About The Position

World Relief is seeking a Bilingual English/Spanish Immigration Legal Services Administrative Assistant. This position is the first face and voice with whom immigrants in our community will interact, and it provides administrative clerical support to the World Relief Chicagoland’s Immigration Legal Services (ILS) department and the Asylum Legal Clinic (ALC), which is part of ILS. The role is based in the Chicago office and requires occasional travel to the Aurora or DuPage (Carol Stream) offices. The assistant will work collaboratively with the Front Office Administrative Assistant in the Chicago office. Applicants must be fully bilingual in both spoken and written English/Spanish. World Relief is a global Christian humanitarian organization founded 80 years ago to respond to urgent humanitarian needs, partnering with local churches and communities across 100 countries. Today, its programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Ability to navigate significant trauma of clients with care, patience, and boundaries.
• Bilingual English/Spanish - fluency in spoken and written Spanish including the ability to translate documents from Spanish to English and English to Spanish.
• Proficiency with Microsoft, Outlook, Word & Excel.
• Excellent communication skills including an ability to patiently inform and direct.
• Cross-cultural experience including cross-cultural communication skills.
• Excellent problem-solving skills and flexibility to work in a frequently changing environment.
• Ability to handle a large call volume and manage frequent interruptions.
• Strong attention to detail and organizational skills.
• Strong self-starter skills and a desire to learn and grow.
• Flexibility to keep up to date on regular changes in programming and scheduling.

Nice To Haves

• Associates degree or higher education preferred

Responsibilities

• Work in collaboration with the Front Office Administrative Assistant to serve all World Relief Chicago clients well
• Answer and screen all incoming phone calls for the ILS department and direct accordingly
• Facilitate in-person and telephone intake of new and existing clients
• Schedule appointments and administer reminder notifications
• Case note existing client interactions
• Collect payment from clients and issue receipts and fill out an invoice in the ILS database system, LawLogix (LLX)
• Prepare weekly income reports and submit to the WRC finance department
• Manage/direct all outgoing and incoming mail for ILS/ALC staff in collaboration with the ALC paralegal
• Assist as needed with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Representative
• Provide Spanish/English document translation as needed
• Scan and upload closed case files to LLX database
• Maintain adequate office supplies for the ILS department and coordinate orders when necessary
• Participate in bi-monthly or as needed ILS department meetings, usually held virtually on Wednesday afternoons, periodically in-person at the DuPage office
• Participate in bi-monthly or as needed Administrative Huddles usually held virtually, periodically in person at the DuPage office
• Participate in Chicago Staff and All Staff meetings periodically, as well as Chicago Staff and All Staff trainings, as required
• Train and oversee administrative interns and volunteers to assist with administrative tasks
• Provide additional administrative support to ILS Representatives as needed
• Participate in periodic Saturday off-site clinics

Benefits

• Competitive benefits package
• Employee discount program
• Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees