Bilingual Economic Benefits Technician
About The Position
The Economic Services team plays a vital role in helping individuals and families in our community access the essential resources they need to live healthy, stable, and fulfilling lives. Every day, our team provides support with health care programs, Food and Nutrition Services, transportation assistance, and more. As an Economic Benefits Technician your Spanish and English skills will make a great impact by helping us better connect with and support the diverse families we proudly serve. Your ability to communicate clearly and compassionately in both languages ensures that families fully understand their options, feel support throughout the process, and receive services without barriers. Your voice can truly change someone’s experience — and their future. This role is more than a job — it's an opportunity to contribute to the well‑being of our community and ensure that every resident, regardless of language or background, can access critical support. If you enjoy helping others, working in a fast‑paced environment, and being part of a mission‑driven team, we encourage you to apply. The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Requirements
- High school diploma or GED
- One year of experience in human services
Nice To Haves
- Fluency in Spanish
- NC FAST experience
- On Base experience
- Excellent customer service skills
Responsibilities
- Interviewing clients and helping them complete applications as needed
- Researching and reviewing cases in NC FAST and OnBase
- Entering late recertifications into NC FAST
- Assisting clients with questions in person, by phone, and via email
- Identifying concerns or potential safety issues and alerting appropriate staff
- Scanning and uploading client documents into OnBase
- Providing backup support to Customer Service Representatives at the front desk, including client registration
- Offering referrals to appropriate resources to ensure clients get the help they need
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
